Support

Signing in

PAR-18 uses Sign in with Apple and Google Sign In. There is no PAR-18 password to remember, and PAR-18 never receives your Apple or Google password.

• Sign in with the same provider you used originally. Signing in with Apple and then Google creates two separate PAR-18 accounts.
• If you used Sign in with Apple and hid your email, replies from support still reach you through Apple’s private relay.
• If sign-in fails, check your connection, then close and reopen the app before trying again.

Rounds and scoring

• A PAR-18 round is nine stations — 10m, 20m, 30m, 40m, 50m, 60m, 70m, 80m and a bunker shot. Each station is par 2, so a full round is par 18.
• Tap a station tile to score it: Hole Out, Par, Bogey, Double, Triple or Pick Up, plus putts taken and distance left to the pin.
• Scored a station incorrectly? Tap the tile again before completing the round to change the result.
• A round only counts towards your rating once all nine stations are scored and the round is completed.

Your PAR-18 rating

• Your rating is provisional until you have five completed rounds. Before that it can move a long way after a single round.
• Consistency and up & down percentage sit alongside the rating and are also based on your completed rounds.
• The PAR-18 rating measures short-game performance in the PAR-18 format. It is not a golf handicap and is not connected to any official handicap system.

Troubleshooting

• Rounds not appearing: your rounds are stored against your account. Confirm you are signed in with the same provider, then pull to refresh.
• Rating looks wrong: check History — only completed rounds are included.
• Distances in the wrong units: change your preference in Profile → Units & Display.
• App not responding: force-close the app and reopen it. If the problem persists, update to the latest version from TestFlight or the App Store.

Your account and data

Your account, rounds and performance information are stored so they can be restored when you sign in on a supported device. PAR-18 does not use advertising networks, marketing analytics or cross-app tracking. Full detail is in the Privacy Policy.

Deleting your account

You can delete your PAR-18 account from inside the app: Profile → Privacy → Delete account. You will be asked to confirm before anything is removed.

Deletion permanently removes your account and the PAR-18 rounds and scoring information connected to it. This cannot be undone. If you can’t complete deletion in the app, email support@thommo.ai from the address on your account.

Reporting a problem

Email support@thommo.ai and include:

• your iPhone model and iOS version
• the PAR-18 app version (Profile → Account)
• what you were doing when it happened
• a screenshot, if you have one

App availability

PAR-18 is an iPhone app, currently in TestFlight ahead of its first public release. There is no Android version. Use of the app is covered by Apple’s standard Licensed Application End User License Agreement.